Improving the customer experience continues to be a top priority for brand marketers.
In our most recent Digital Intelligence Briefing, our survey of more than 2,800 company marketers revealed that ‘optimizing the customer experience’ remains the top choice for the single most exciting opportunity in 2018.
But how are brand marketers executing this strategy? What exactly are they doing to optimize their customer experience?
Source: FS – Social Media Blogs 2
How brand marketers are optimizing customer experience in 2018